Delivery Information
Discreet Delivery
Whether Illicit Touch Ltd is shipping to your home, to your office or to a gift recipient, delivery is completely discreet. Depending on the customs regulations of your country, a general description may be included in small print on the outside of the plain white packaging. For EU packaging there will be no description; for US packaging the initials “H.M” will appear on the outside, while for all other countries the description will be “Sample toys”. Beyond that, our packaging makes no mention of the nature of the contents inside.
Of course, within the mundane shipping box you will find the distinctive, elegant packaging that befits its luxurious contents.
Illicit Touch very much provide a bespoke service to our customers therefore the delivery type is your choice. Our preferred supplier is Royal Mail and will be our default suppler for deliveries unless specified otherwise. We are happy to use another supplier if there are special reasons making this faster or more convenient for you, especially during holidays.
We will happily use a courier at minimal extra costs from our trusted suppliers.
Please note that we cannot ship to certain countries due to legal restrictions. If delivery problems arise, we will contact you by email or phone. You may be held responsible for customs or other fees upon your shipment’s arrival to your country, except in the USA, European Union and China.
Shipping
Costs
Shipping costs are FREE on all orders over 150GBP otherwise a set fee per order, independent of country of delivery, the number of products or their weight.
This set fee is currently 6GBP, depending on the customer’s location.
Time
Internet orders are usually shipped within 2 days of receiving an order. Most orders will be delivered within 5 working days of shipment, but be aware that this can vary depending on country. Please also be aware some of our stock is custom made, for these specialist orders delivery times may vary and you may need to allow for 2 – 4 weeks. You will be notified of this prior to purchase.
You can always check the status of your order by logging in to your Illicit Touch account and checking your order history.
Customs & Duty
Please note that orders made outside the EU, Australia or the USA may be subject to additional import tax and duty once the order reaches its designated country. As Illicit Touch Ltd has no control over these charges, any additional import taxes and duty fees must be borne by you. In most countries, Illicit Touch Ltd products are treated as medical massagers and are 0% customs duty.
Tracking Your Order
A delivery / order confirmation will be emailed to you as soon as your purchase has been verified. With this confirmation you will find an order number.
If you have any questions about the delivery of your purchase or need help tracking it, please contact customercare@Illicittouch.com, quoting your order number.