Returns & Exchange
We are always extremely sorry to hear you are not happy with your purchase as we stand behind all our products. If you are dissatisfied with any item, it may be returned unopened and unused within 14 days of receipt for refund, exchange or credit.
- We do not accept non-defective exchanges on items that have been opened.
- We will not accept returns of items damaged due to improper care. Please ensure that you read and follow all care instructions.
- For hygiene reasons, we cannot accept non-defective exchanges on items that have been opened.
- Vibrators may not be returned unless they are defective.
- Shipping charges will only be refunded in cases where our error caused the return.
- Pre-authorisation is required for all returns and exchanges.
If upon receiving your delivery you find that the box has been damaged or opened, or content is missing, please take a photograph of the packaging and write “Damaged / opened / missing content when delivered by Royal mail (or as applicable supplier) on the receipt. Once you inform us and send us the photograph, we will take up the issue directly with Royal Mail (or as applicable supplier) and pursue compensation.
If any problems appear after the allocated time please contact us and we will see what we can do.
Returns Procedure
To return or exchange a pleasure object, you must be registered at www.Illicittouch.com. Then simply follow the steps below:
- Email customer services at customerservices@illicittouch.com and we will respond as soon as we can (up to 24hours), we will then give you a Return Merchandise Authorisation (RMA) number.
- Package your product with its original packaging and post it back to us with the RMA number. (We recommend sending it recorded deliver or obtain a free receipt from the post office).
- Send to the below address
Alternatively email us at customercare@Illicittouch.com or call us on 0800 169 0092 and we are happy to try and help.